How to Cancel SumUp Business: POS & Kasse and Get a Refund
SumUp Business: POS & Kasse subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about SumUp Business: POS & Kasse billing.
Cancel SumUp Business: POS & Kasse on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find SumUp Business: POS & Kasse in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to SumUp Business: POS & Kasse until the current billing period ends, then it will not renew.
Cancel SumUp Business: POS & Kasse on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select SumUp Business: POS & Kasse from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling SumUp Business: POS & Kasse on its own does not stop billing, you must cancel the subscription here.
How to get a refund for SumUp Business: POS & Kasse
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the SumUp Business: POS & Kasse charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the SumUp Business: POS & Kasse purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What SumUp Business: POS & Kasse users report about billing
Users frequently complain about poor customer support, technical issues with the app, and difficulties with account management. Many report slow or ineffective responses from support, app crashes, and problems with logging in or deleting accounts.
Summarized from 246 recent 1-3 star reviews. Read them before you renew.
SumUp Business: POS & Kasse cancellation: frequently asked questions
Does canceling SumUp Business: POS & Kasse stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date SumUp Business: POS & Kasse will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from SumUp Business: POS & Kasse?
Refunds are handled by Apple or Google, not by SumUp Business: POS & Kasse directly. On iPhone, go to reportaproblem.apple.com, sign in, find the SumUp Business: POS & Kasse charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is SumUp Business: POS & Kasse still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows SumUp Business: POS & Kasse as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my SumUp Business: POS & Kasse account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the SumUp Business: POS & Kasse app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to SumUp Business: POS & Kasse right after I cancel?
No. You keep full access to SumUp Business: POS & Kasse until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.