How to Cancel Pluxee and Get a Refund
Pluxee subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Pluxee billing.
Cancel Pluxee on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Pluxee in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Pluxee until the current billing period ends, then it will not renew.
Cancel Pluxee on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Pluxee from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Pluxee on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Pluxee
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Pluxee charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Pluxee purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Pluxee users report about billing
Users frequently complain about being prompted to download a new version of the app even when they already have the latest version. Many report login issues, including being stuck in a loop or unable to access their accounts. Additionally, the app is criticized for its poor functionality, such as broken search features, incorrect location detection, and frequent crashes.
Summarized from 97 recent 1-3 star reviews. Read them before you renew.
Pluxee cancellation: frequently asked questions
Does canceling Pluxee stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Pluxee will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Pluxee?
Refunds are handled by Apple or Google, not by Pluxee directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Pluxee charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Pluxee still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Pluxee as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Pluxee account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Pluxee app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Pluxee right after I cancel?
No. You keep full access to Pluxee until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.