How to Cancel Yoti - your digital identity and Get a Refund
Yoti - your digital identity subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Yoti - your digital identity billing.
Cancel Yoti - your digital identity on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Yoti - your digital identity in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Yoti - your digital identity until the current billing period ends, then it will not renew.
Cancel Yoti - your digital identity on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Yoti - your digital identity from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Yoti - your digital identity on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Yoti - your digital identity
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Yoti - your digital identity charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Yoti - your digital identity purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Yoti - your digital identity users report about billing
Users frequently report technical issues with document scanning, verification failures, and session timeouts. Many complain about limited ID options, particularly the app's heavy reliance on passports while rejecting other valid IDs like driver's licenses. Privacy concerns and poor customer support are also common frustrations.
Summarized from 192 recent 1-3 star reviews. Read them before you renew.
Yoti - your digital identity cancellation: frequently asked questions
Does canceling Yoti - your digital identity stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Yoti - your digital identity will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Yoti - your digital identity?
Refunds are handled by Apple or Google, not by Yoti - your digital identity directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Yoti - your digital identity charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Yoti - your digital identity still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Yoti - your digital identity as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Yoti - your digital identity account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Yoti - your digital identity app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Yoti - your digital identity right after I cancel?
No. You keep full access to Yoti - your digital identity until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.