Trip.com: Hotel, Tiket Pesawat

Android

Trip.com

5.0

(865,853 total reviews)

Wisata

View on Google Play View Analytics

Negative Reviews

negative reviews found

What users complain about in Trip.com: Hotel, Tiket Pesawat

Users frequently complain about high and unfair fees for ticket changes or cancellations, often much higher than booking directly with airlines. Many report difficulties getting refunds, with delays or no response from customer service. Several accuse the app of scams, claiming they were charged multiple times or lost money without receiving tickets or refunds.

High unfair change/cancellation feesHigh
No refunds or delayed refundsHigh
Poor customer serviceMedium

AI summary of 121 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Trip.com: Hotel, Tiket Pesawat?

Negative reviews on Trip.com: Hotel, Tiket Pesawat cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Trip.com: Hotel, Tiket Pesawat rated on Google Play Store?

Trip.com: Hotel, Tiket Pesawat has an average rating of 4.8 stars from 865,853 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Trip.com: Hotel, Tiket Pesawat have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Trip.com: Hotel, Tiket Pesawat, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Trip.com: Hotel, Tiket Pesawat worth installing in 2026?

Trip.com: Hotel, Tiket Pesawat is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Trip.com: Hotel, Tiket Pesawat?

Browse the Wisata category to compare Trip.com: Hotel, Tiket Pesawat against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.