Kroger App List Not Working? 309 Reviews Explain (2026)

If the Kroger app feels broken to you but fine to the person next to you in the aisle, you are both right. The app has two halves, and only one of them is failing.

The half that takes a pickup or delivery order works. The half you use while walking around the store, which is My List, coupon search and the in-store barcode, is where most of the complaints land. One reviewer drew the line more precisely than we could:

Kroger app features 3 ways to shop- pickup, delivery, and in store. The pickup and delivery options make sense and work as designed. The in-store option should just be adding items to the shopping list, instead it default adds item to cart.

That is the short answer. The rest of this article is the evidence, plus the workarounds in-store shoppers have found, because this is not a problem a reinstall fixes.

How We Counted

On 8 August 2026 we pulled the 500 newest US Google Play reviews for the Kroger app and the most recent App Store complaints, then swept the Spanish-language storefronts for reports that never surface in English.

On Google Play, 388 of the 500 were rated 1-3 stars. After dropping reviews too short to categorise, 230 remained, spanning 11 May to 7 August 2026: 167 one star, 38 two star, 25 three star. The App Store side returned 79 categorised 1-3 star complaints from 2026, spanning 24 May to 7 August. That is 309 categorised complaints. The Spanish-language sweep did return reviews, but every one of them predates our window, so nothing from it is quoted here.

One in Five Complaints Is About the Shopping List

64 of the 309, 20.7%, are about My List. On the App Store side it is the story of the whole set: 34 of 79 complaints, 43.0%.

The number that matters more is the spread. List complaints appear on versions 93.2, 94.1, 94.2, 94.2.1, 94.3, 95.0, 95.1, 96.1, 96.2, 96.3 and 97.0. That is every release we saw across a three month window, which rules out a single bad build.

One reviewer has been keeping a timeline:

Last October, Kroger broke the app by removing the ability to add items to shopping lists. In April, the app stopped saving changes in shopping lists. Two app updates in May failed to fix these showstopper issues.

The failures are specific and they repeat. Items refuse to save:

When I shop from the list the items are not in aisle order so I’m backtracking to get things. And now I can’t save any new items to my list.

the list function is totally busted and is only getting worse. the "add to list" button is back but doesn't work. it just refuses to put about half the things on the list. and the stuff it does list will just say PRODUCT NOT AVAILABLE without listing the product (and the product is available in store). I doubt they will fix it since the cart list functions as expected.

That last review contains the observation the rest of this article is built on. The list is broken, the cart is not, and the reviewer draws the obvious conclusion about which one gets fixed. Another arrives at the same place from a different symptom:

Currently wont sync LIST between devices. Is this to force CART use?

The Aisle Sort Has a Signature

17 of the 309 reviews mention aisles, and two of them describe the bug precisely enough to diagnose it from the review text alone.

I have my list set up so it goes by aisle ascending. So it should go 1,2,3, etc, not 3, 17, 9.

The list no longer sorts by aisle correctly. Pro tip devs: aisles have two digits, and it’s not an alpha sort.

A sort that produces 3, 17, 9 out of a list containing 3, 9 and 17 is sorting the aisle numbers as text rather than as numbers. That is why the order looks random rather than reversed: in a text sort, 17 lands between 1 and 3, and a two digit aisle can appear anywhere. A third reviewer describes the other half of the same problem, the direction:

The sort by aisle function is backwards. Ascending means lowest to highest, not the reverse as it now is. The headings after sorting are now gone so you don’t know which aisle you are looking at unless you look for the aisle in small grey text in the item description.

For an in-store shopper this is the whole feature. A list sorted by aisle saves you the walk back. A list in text order costs you the walk back plus the time spent working out why. And the aisle numbers themselves have been getting harder to see:

The update no longer shows the aisle numbers and doesn’t allow for swiping to delete items or mark them as complete!

Now instead of seeing what aisle the item can be found on, all I see is a massive photo of the item.

Items That Arrive Without a Name

A smaller cluster deserves its own heading because it is the most confusing failure in the set. Items get added to the list, and then lose their identity:

This time it randomly chooses to take an item added to my list to say the "product information isn't available" and throw it under "aisle may vary".

You end up in the store holding a list that says an unnamed product may be in an unknown aisle. Several reviewers describe the same thing happening to half a list at a time, which is enough to send you home without the thing you came for.

Others describe the list resorting itself out from under them:

Please go back to the way the shopping list was! It was finally working well, but now the order keeps resorting into an order of items that makes zero sense, no matter how many times I try to reset it.

I despise the giant blocks of items with the tiny check box in the corner of each. Why doesn’t produce delete from the list? I try the check box, swiping left. Nothing works. And if you refresh the list, items that were removed come back.

Adding an Item Now Takes Four Taps

Two reviewers, one on each store, describe the same navigation problem in the same words: to add something to the list while you are standing in the store, you have to leave the list.

You can’t add items on the fly. You have to back out of the list, go to the main menu, search for your item, then get back to your list.

Please add the search option and UPC scanner back to the “My List” screen. When in the store shopping, I’m using my list. However, if I need to scan a product for price, search for a product, or check for an accompanying coupon, I have to back all the way out to the Home Screen for the search function.

And the button that used to do it in one tap has moved:

You buried My List. You buried Add to List on products. Now there’s a tiny dot icon/button for Add to List (once you click into the product) next to the giant Add to Cart button.

Coupons: the Search Box Returns Nothing

62 of the 309, 20.1%, are about digital coupons, which makes it the second largest cluster and, on Android, the largest single one. The dominant complaint is not that coupons are missing. It is that you cannot search them.

It has been five months that I cannot search through coupons. Typing anything in the search bar comes up with 0 results, even though I can scroll through the digital coupons and find coupons for what I tried to search for.

Want to search digital coupons? Well partial words don't work.

I don't want to have to scroll through 400 plus coupons to see if there is a coupon or not. 7.31.26 update. still can't search coupons, even ones I can see in the list.

This is the same shape as the list problem. The coupons are there, the data is there, and the tool for finding a specific one in a list of hundreds is what stopped working.

The in-store barcode has its own version of this:

Even in-store I cannot access the Kroger Customer ID bar code. There is no longer a QR or bar code reader to look up an item or check an item price.

Step 1: Clip your coupons before you leave the house

Coupon search is the piece that is most reliably broken, and scrolling several hundred coupons on store wifi is worse than doing it on your sofa. Clip at home, on a connection you trust, before the trip.

Step 2: Build the list from search results, not from the product page

Reviewers describe Add to List as buried behind the product page while Add to Cart sits in front of it. Adding from the search results list is fewer taps and, in the reports we read, is the path that fails least often. If an item refuses to save, add it again rather than assuming it took.

Step 3: Check the list once before you get in the car

Two failure modes only show up on a second look: items saved without a name, and items that reappear after you tick them off. Both are visible in five seconds at home and invisible when you are trying to remember what a nameless entry was supposed to be.

Step 4: Screenshot the list

This is the workaround that solves the most problems at once. It survives the resort, it survives the reload, and it survives the dead spot at the back of the store:

Also, if I’m in the back of the store, my list often will not reload without going to the front of the store for a better connection.

A screenshot will not let you tick items off, but it will not rearrange itself either.

Step 5: Do not trust the aisle sort, read the aisle on each row

Until the sort is fixed, treat the aisle number printed on the item as the real information and the sort order as decoration. The number is usually right. The order it puts the items in is not.

Sign-In Is the Third Cluster

42 of the 309, 13.6%, cannot sign in, and the error messages are unusually vague:

Every time I try to log in it gives me a technical difficulties, try later error!!! I have to try at least 5 times before it allows me access

The app will no longer let me sign in due to no interactive phone call(?)

There is no reliable reader workaround in this set. Reviewers who got back in describe waiting it out or retrying several times, and reinstalling did not appear to help anyone.

Slow, and Getting Slower

55 of the 309, 17.8%, describe the app as slow, stuck loading, or crashing. Eleven reviews connect the slowdown to an assistant feature that showed up this summer:

the latest update seems to have tried to add an AI assistant and now nothing loads or works. if you're willing to wait five full minutes between every page refresh or item searched you might eventually be able to get your shopping done.

We are reporting that as what reviewers observed, not as a diagnosis. The timing is what they are reacting to, and the timing is all a review can show.

What These Reviews Are Not About

We check this on every retailer app, because store reviews are usually a dumping ground for complaints about the company rather than the software. When we read Amazon's app reviews last week, 36.6% of them were about late deliveries, missing items and seller quality rather than the app.

Kroger's set is the opposite. 16 of the 309, 5.2%, describe the store, the delivery service or Kroger's pricing rather than the software. The rest, more than nine in ten, are about the app itself: a list that will not sort, a coupon search that returns nothing, a sign-in that fails.

That is the strongest argument that this is an engineering problem rather than brand noise. The people writing these reviews are not angry about groceries. Several of them say outright that they like the store and use the app several times a week, which is exactly why they noticed.

The Bottom Line

The Kroger app currently rates 4.37 on Google Play against 4.77 on the App Store, and both figures are lifetime averages that say more about the past than about this month. In the reviews written since May, one in five complaints is about a shopping list that has been broken across every release we could see, and another one in five is about a coupon search that returns zero results for coupons the reviewer can see on screen.

If you shop online with this app, you are probably fine. If you shop in the store with it, clip at home, screenshot the list, and read the aisle number off the item rather than trusting the order it puts them in.

Read the current 1-3 star reviews yourself on the Kroger review page, check the code-computed trust summary at is the Kroger app legit, see what else people use at apps like Kroger, or compare the iOS listing, where the same version number is drawing the same list complaints behind a higher lifetime score.

Related reading: Instacart Fees and Markups covers the delivery side of the same weekly shop, Amazon App Not Compatible on Tablets is a retail app where the store complaints really did outnumber the software ones, and Grocery Apps Ranked puts Kroger next to Walmart, Target and Instacart on complaint volume.