SmartThings

iOS

Samsung Electronics Co., Ltd.

5.0

(161,678 total reviews)

Lifestyle

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in SmartThings

Users frequently complain about the app's constant requests for ratings, unreliable functionality with devices going offline, and poor performance with specific appliances like heat pumps and TVs. Many report issues with device setup, login problems, and the app crashing or freezing during use.

Excessive rating promptsHigh
Devices frequently offlineHigh
Poor performance with appliancesMedium

AI summary of 371 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in SmartThings?

Negative reviews on SmartThings cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is SmartThings rated on App Store?

SmartThings has an average rating of 4.7 stars from 161,678 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does SmartThings have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For SmartThings, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is SmartThings worth installing in 2026?

SmartThings is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to SmartThings?

Browse the Lifestyle category to compare SmartThings against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.