How to Cancel Mercedes-Benz and Get a Refund
Mercedes-Benz subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Mercedes-Benz billing.
Cancel Mercedes-Benz on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Mercedes-Benz in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Mercedes-Benz until the current billing period ends, then it will not renew.
Cancel Mercedes-Benz on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Mercedes-Benz from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Mercedes-Benz on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Mercedes-Benz
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Mercedes-Benz charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Mercedes-Benz purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Mercedes-Benz users report about billing
Users frequently report that the Mercedes-Benz app is unreliable, with features like remote control (locking/unlocking, climate control) often failing to work. Many complain about poor connectivity between the app and their vehicles, leading to outdated or incorrect status updates. Additional frustrations include forced data sharing, lack of functionality for paid features, and a confusing or unresponsive interface.
Summarized from 272 recent 1-3 star reviews. Read them before you renew.
Mercedes-Benz cancellation: frequently asked questions
Does canceling Mercedes-Benz stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Mercedes-Benz will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Mercedes-Benz?
Refunds are handled by Apple or Google, not by Mercedes-Benz directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Mercedes-Benz charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Mercedes-Benz still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Mercedes-Benz as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Mercedes-Benz account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Mercedes-Benz app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Mercedes-Benz right after I cancel?
No. You keep full access to Mercedes-Benz until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.