How to Cancel Australian Taxation Office and Get a Refund
Australian Taxation Office subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Australian Taxation Office billing.
Cancel Australian Taxation Office on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Australian Taxation Office in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Australian Taxation Office until the current billing period ends, then it will not renew.
Cancel Australian Taxation Office on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Australian Taxation Office from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Australian Taxation Office on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Australian Taxation Office
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Australian Taxation Office charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Australian Taxation Office purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Australian Taxation Office users report about billing
Users frequently report being unable to log in, especially after changing devices, due to a flawed verification system that sends codes to inaccessible old devices. Many complain about poor design, glitches, and the app being less functional than the ATO website. Frustration is high over the lengthy and ineffective customer support process for resolving login issues.
Summarized from 408 recent 1-3 star reviews. Read them before you renew.
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Australian Taxation Office cancellation: frequently asked questions
Does canceling Australian Taxation Office stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Australian Taxation Office will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Australian Taxation Office?
Refunds are handled by Apple or Google, not by Australian Taxation Office directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Australian Taxation Office charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Australian Taxation Office still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Australian Taxation Office as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Australian Taxation Office account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Australian Taxation Office app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Australian Taxation Office right after I cancel?
No. You keep full access to Australian Taxation Office until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.