U-Haul

iOS

U-Haul International, Inc.

4.0

(217,619 total reviews)

Travel

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in U-Haul

Users frequently report that the U-Haul app is buggy, crashes often, and has a poor user interface. Many complain about inaccurate reservation information, forcing last-minute changes or unavailability of booked trucks. Customer service is described as unhelpful, with long wait times and ineffective support for app-related issues.

App crashes and bugsHigh
Inaccurate reservation infoHigh
Poor customer serviceMedium

AI summary of 446 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in U-Haul?

Negative reviews on U-Haul cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is U-Haul rated on App Store?

U-Haul has an average rating of 4.5 stars from 217,619 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does U-Haul have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For U-Haul, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is U-Haul worth installing in 2026?

U-Haul is highly-rated overall with 4.5 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to U-Haul?

Browse the Travel category to compare U-Haul against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.