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Alibaba.com

Alibaba.com

Android

Alibaba Mobile

(3,046,297 total reviews)
Compras
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Negative Reviews

0

negative reviews found

What users complain about in Alibaba.com

Users frequently complain about Alibaba.com's poor buyer protection, with many reporting scams, receiving wrong or undelivered items, and having no recourse against dishonest sellers. Shipping delays, excessive fees (including unexpected taxes and high shipping costs), and a complicated refund process with tight deadlines are also major frustrations. The app itself is criticized for being buggy, slow, and less functional than the desktop site.

  • Scams and no buyer protectionHigh
  • Excessive shipping/tax feesHigh
  • Refund process too strictMedium

AI summary of 97 recent 1-3 star reviews. Read the full reviews below.

Is Alibaba.com legit and safe? See the trust verdict.
How to cancel Alibaba.com and get a refund.
Is Alibaba.com safe for kids? See the age rating and parent guide.
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Frequently Asked Questions

What do users complain about most in Alibaba.com?

Negative reviews on Alibaba.com cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Alibaba.com rated on Google Play Store?

Alibaba.com has an average rating of 4.5 stars from 3,046,297 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Alibaba.com have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Alibaba.com, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Alibaba.com worth installing in 2026?

Alibaba.com is highly-rated overall with 4.5 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Alibaba.com?

Browse the Compras category to compare Alibaba.com against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.