Booking.com

Android

Booking.com Hotels & Vacation Rentals

5.0

(6,044,226 total reviews)

Viagem e Turismo

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Negative Reviews

negative reviews found

What users complain about in Booking.com

Users frequently complain about issues with refunds, including delays and denials, especially after cancellations. Many report misleading pricing, hidden fees, and discrepancies between advertised and actual hotel services. Poor customer service, including slow responses and lack of support, is another major concern.

Refund delays or denialsHigh
Misleading pricing and feesHigh
Poor customer serviceMedium

AI summary of 108 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Booking.com?

Negative reviews on Booking.com cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Booking.com rated on Google Play Store?

Booking.com has an average rating of 4.9 stars from 6,044,226 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Booking.com have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Booking.com, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Booking.com worth installing in 2026?

Booking.com is highly-rated overall with 4.9 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Booking.com?

Browse the Viagem e Turismo category to compare Booking.com against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.