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Citymapper

Citymapper

Android

Citymapper Limited

(381,797 total reviews)
Maps & Navigation
View on Google PlayView Analytics

Negative Reviews

0

negative reviews found

What users complain about in Citymapper

Users frequently complain about inaccurate or unreliable public transport schedules, including ghost arrivals and incorrect bus/train times. Many report the app has declined in quality, with outdated information, poor performance, and missing features like volume control. Some also mention issues with app updates breaking functionality, lack of customer support, and limited coverage outside major cities.

  • Inaccurate transport schedulesHigh
  • App performance issuesMedium
  • Poor customer supportLow

AI summary of 111 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Citymapper?

Negative reviews on Citymapper cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is Citymapper rated on Google Play Store?

Citymapper has an average rating of 4.8 stars from 381,797 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Citymapper have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Citymapper, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Citymapper worth installing in 2026?

Citymapper is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Citymapper?

Browse the Maps & Navigation category to compare Citymapper against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.