How to Cancel e.l.f. Cosmetics and Skincare and Get a Refund
e.l.f. Cosmetics and Skincare subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about e.l.f. Cosmetics and Skincare billing.
Cancel e.l.f. Cosmetics and Skincare on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find e.l.f. Cosmetics and Skincare in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to e.l.f. Cosmetics and Skincare until the current billing period ends, then it will not renew.
Cancel e.l.f. Cosmetics and Skincare on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select e.l.f. Cosmetics and Skincare from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling e.l.f. Cosmetics and Skincare on its own does not stop billing, you must cancel the subscription here.
How to get a refund for e.l.f. Cosmetics and Skincare
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the e.l.f. Cosmetics and Skincare charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the e.l.f. Cosmetics and Skincare purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What e.l.f. Cosmetics and Skincare users report about billing
Users frequently report technical issues with the app, including glitches, slow performance, and difficulty accessing features like order history and rewards. Many also find the app poorly designed, confusing to navigate, and lacking user-friendly functionality. Customer service is often described as unhelpful or slow to resolve problems.
Summarized from 106 recent 1-3 star reviews. Read them before you renew.
e.l.f. Cosmetics and Skincare cancellation: frequently asked questions
Does canceling e.l.f. Cosmetics and Skincare stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date e.l.f. Cosmetics and Skincare will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from e.l.f. Cosmetics and Skincare?
Refunds are handled by Apple or Google, not by e.l.f. Cosmetics and Skincare directly. On iPhone, go to reportaproblem.apple.com, sign in, find the e.l.f. Cosmetics and Skincare charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is e.l.f. Cosmetics and Skincare still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows e.l.f. Cosmetics and Skincare as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my e.l.f. Cosmetics and Skincare account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the e.l.f. Cosmetics and Skincare app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to e.l.f. Cosmetics and Skincare right after I cancel?
No. You keep full access to e.l.f. Cosmetics and Skincare until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.