How to Cancel NIU and Get a Refund
NIU subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about NIU billing.
Cancel NIU on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find NIU in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to NIU until the current billing period ends, then it will not renew.
Cancel NIU on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select NIU from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling NIU on its own does not stop billing, you must cancel the subscription here.
How to get a refund for NIU
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the NIU charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the NIU purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What NIU users report about billing
Users frequently report connectivity issues with their scooters, including Bluetooth pairing failures and app crashes. Many complain about excessive permissions, intrusive tutorials, and unreliable ride data tracking. The app is also criticized for being buggy, requiring frequent logins, and lacking key features like family sharing.
Summarized from 319 recent 1-3 star reviews. Read them before you renew.
NIU cancellation: frequently asked questions
Does canceling NIU stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date NIU will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from NIU?
Refunds are handled by Apple or Google, not by NIU directly. On iPhone, go to reportaproblem.apple.com, sign in, find the NIU charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is NIU still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows NIU as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my NIU account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the NIU app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to NIU right after I cancel?
No. You keep full access to NIU until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.