How to Cancel SBS On Demand and Get a Refund
SBS On Demand subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about SBS On Demand billing.
Cancel SBS On Demand on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find SBS On Demand in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to SBS On Demand until the current billing period ends, then it will not renew.
Cancel SBS On Demand on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select SBS On Demand from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling SBS On Demand on its own does not stop billing, you must cancel the subscription here.
How to get a refund for SBS On Demand
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the SBS On Demand charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the SBS On Demand purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What SBS On Demand users report about billing
Users frequently report issues with buffering, poor video quality, and difficulty logging in. Many complain about excessive ads interrupting their viewing experience. The app also has problems with casting, crashes, and content not loading or being unavailable on certain devices.
Summarized from 248 recent 1-3 star reviews. Read them before you renew.
SBS On Demand cancellation: frequently asked questions
Does canceling SBS On Demand stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date SBS On Demand will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from SBS On Demand?
Refunds are handled by Apple or Google, not by SBS On Demand directly. On iPhone, go to reportaproblem.apple.com, sign in, find the SBS On Demand charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is SBS On Demand still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows SBS On Demand as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my SBS On Demand account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the SBS On Demand app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to SBS On Demand right after I cancel?
No. You keep full access to SBS On Demand until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.