How to Cancel tonies and Get a Refund
tonies subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about tonies billing.
Cancel tonies on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find tonies in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to tonies until the current billing period ends, then it will not renew.
Cancel tonies on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select tonies from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling tonies on its own does not stop billing, you must cancel the subscription here.
How to get a refund for tonies
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the tonies charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the tonies purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What tonies users report about billing
Users frequently complain about the app's poor functionality, including constant login issues, excessive and intrusive advertising, and limited control over the Toniebox. Many also report technical problems like Wi-Fi connectivity issues, inability to check battery status, and unresponsive or buggy features.
Summarized from 202 recent 1-3 star reviews. Read them before you renew.
tonies cancellation: frequently asked questions
Does canceling tonies stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date tonies will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from tonies?
Refunds are handled by Apple or Google, not by tonies directly. On iPhone, go to reportaproblem.apple.com, sign in, find the tonies charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is tonies still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows tonies as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my tonies account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the tonies app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to tonies right after I cancel?
No. You keep full access to tonies until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.