How to Cancel Live Orders and Get a Refund
Live Orders subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Live Orders billing.
Cancel Live Orders on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Live Orders in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Live Orders until the current billing period ends, then it will not renew.
Cancel Live Orders on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Live Orders from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Live Orders on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Live Orders
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Live Orders charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Live Orders purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Live Orders users report about billing
Users are frustrated with recent updates that made the app less user-friendly and removed key features. Common complaints include the app becoming less intuitive, losing the ability to call customers directly, and frequent unnecessary notifications. Some users also report the app not opening at all.
Summarized from 22 recent 1-3 star reviews. Read them before you renew.
Live Orders cancellation: frequently asked questions
Does canceling Live Orders stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Live Orders will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Live Orders?
Refunds are handled by Apple or Google, not by Live Orders directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Live Orders charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Live Orders still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Live Orders as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the App Store subscription settings to be sure.
How do I delete my Live Orders account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Live Orders app settings first, then cancel the subscription in the App Store and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Live Orders right after I cancel?
No. You keep full access to Live Orders until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.