HMRC

iOS

HMRC

5.0

(244,588 total reviews)

Finance

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in HMRC

Users frequently report login and technical issues, including endless redirect loops, failure to recognize credentials, and app crashes after updates. Many complain about poor usability, confusing navigation, and lack of transparency in tax calculations. Additional frustrations include language settings defaulting to Welsh without clear options to change it, and difficulties contacting support or resolving penalties.

Login/technical failuresHigh
Poor usability/navigationHigh
Unclear tax calculationsMedium

AI summary of 110 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in HMRC?

Negative reviews on HMRC cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is HMRC rated on App Store?

HMRC has an average rating of 4.8 stars from 244,588 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does HMRC have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For HMRC, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is HMRC worth installing in 2026?

HMRC is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to HMRC?

Browse the Finance category to compare HMRC against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.