Amazon Prime Video

iOS

AMZN Mobile LLC

5.0

(3,004,078 total reviews)

Entertainment

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Amazon Prime Video

Users frequently complain about excessive advertising despite paying for a Prime subscription, with ads interrupting content every few minutes. Many report technical issues, such as app crashes, black screens, and difficulty accessing content. Some also express frustration over additional costs for ad-free viewing and purchased content disappearing or requiring repurchase.

Excessive advertisingHigh
Technical app issuesMedium
Additional costsLow

AI summary of 480 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Amazon Prime Video?

Negative reviews on Amazon Prime Video cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Amazon Prime Video rated on App Store?

Amazon Prime Video has an average rating of 4.8 stars from 3,004,078 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Amazon Prime Video have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Amazon Prime Video, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Amazon Prime Video worth installing in 2026?

Amazon Prime Video is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Amazon Prime Video?

Browse the Entertainment category to compare Amazon Prime Video against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.