Instacart: Groceries & Food

iOS

Maplebear Inc

5.0

(4,639,746 total reviews)

Food & Drink

View on App Store View Analytics

Negative Reviews

negative reviews found

What users complain about in Instacart: Groceries & Food

Users frequently complain about high fees and unexpected charges, poor customer service with unresponsive or dismissive support, and inaccurate delivery times that often get extended without notice. Many also report issues with incorrect or missing items, and problems with order cancellations or verification delays.

High fees and unexpected chargesHigh
Poor customer serviceHigh
Inaccurate delivery timesMedium

AI summary of 188 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in Instacart: Groceries & Food?

Negative reviews on Instacart: Groceries & Food cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in App Store are reporting.

How is Instacart: Groceries & Food rated on App Store?

Instacart: Groceries & Food has an average rating of 4.8 stars from 4,639,746 ratings on App Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does Instacart: Groceries & Food have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For Instacart: Groceries & Food, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is Instacart: Groceries & Food worth installing in 2026?

Instacart: Groceries & Food is highly-rated overall with 4.8 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to Instacart: Groceries & Food?

Browse the Food & Drink category to compare Instacart: Groceries & Food against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.