How to Cancel Steptember and Get a Refund
Steptember subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Steptember billing.
Cancel Steptember on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Steptember in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Steptember until the current billing period ends, then it will not renew.
Cancel Steptember on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Steptember from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Steptember on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Steptember
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Steptember charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Steptember purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Steptember users report about billing
Users frequently report that the app fails to sync steps automatically with popular fitness trackers like Fitbit, Garmin, and Samsung Health, forcing manual entry. Many encounter login issues, bugs, and crashes, with some features not working at all. The app is also criticized for poor customer support and being overly complicated for basic step tracking.
Summarized from 396 recent 1-3 star reviews. Read them before you renew.
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Steptember cancellation: frequently asked questions
Does canceling Steptember stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Steptember will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Steptember?
Refunds are handled by Apple or Google, not by Steptember directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Steptember charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Steptember still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Steptember as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Steptember account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Steptember app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Steptember right after I cancel?
No. You keep full access to Steptember until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.