MyPertamina

Android

PT Pertamina(Persero)

5.0

(514,575 total reviews)

Bisnis

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Negative Reviews

negative reviews found

What users complain about in MyPertamina

Users frequently report technical issues with payment methods, slow loading times, and frequent app updates that worsen functionality. Many complain about difficulties registering for fuel subsidies, with verification processes often failing despite correct documentation. Customer support is described as unhelpful, with long response times and unresolved issues.

Payment method failuresHigh
Slow loading timesHigh
Subsidy registration problemsHigh

AI summary of 329 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in MyPertamina?

Negative reviews on MyPertamina cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is MyPertamina rated on Google Play Store?

MyPertamina has an average rating of 4.7 stars from 514,575 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does MyPertamina have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For MyPertamina, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is MyPertamina worth installing in 2026?

MyPertamina is highly-rated overall with 4.7 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to MyPertamina?

Browse the Bisnis category to compare MyPertamina against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.