How to Cancel Dietly and Get a Refund
Dietly subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Dietly billing.
Cancel Dietly on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Dietly in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Dietly until the current billing period ends, then it will not renew.
Cancel Dietly on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Dietly from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Dietly on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Dietly
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Dietly charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Dietly purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Dietly users report about billing
Users frequently complain about the app crashing, logging them out unexpectedly, and being slow or unresponsive. Many also report issues with the ingredient exclusion feature not working properly, leading to unwanted ingredients in meals. Additionally, there are complaints about misleading promotions, lack of customer support, and problems with payment methods.
Summarized from 151 recent 1-3 star reviews. Read them before you renew.
Dietly cancellation: frequently asked questions
Does canceling Dietly stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Dietly will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Dietly?
Refunds are handled by Apple or Google, not by Dietly directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Dietly charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Dietly still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Dietly as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Dietly account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Dietly app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Dietly right after I cancel?
No. You keep full access to Dietly until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.