How to Cancel Instant Consult: #1 Telehealth and Get a Refund
Instant Consult: #1 Telehealth subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about Instant Consult: #1 Telehealth billing.
Cancel Instant Consult: #1 Telehealth on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find Instant Consult: #1 Telehealth in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to Instant Consult: #1 Telehealth until the current billing period ends, then it will not renew.
Cancel Instant Consult: #1 Telehealth on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select Instant Consult: #1 Telehealth from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling Instant Consult: #1 Telehealth on its own does not stop billing, you must cancel the subscription here.
How to get a refund for Instant Consult: #1 Telehealth
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Instant Consult: #1 Telehealth charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the Instant Consult: #1 Telehealth purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What Instant Consult: #1 Telehealth users report about billing
Users frequently complain about technical issues with the app, including crashes, installation problems, and clunky performance. Many report dissatisfaction with the service quality, citing unhelpful doctors, unexpected charges, and misleading claims about wait times and bulk billing. Payment and account management problems, such as difficulty updating credit cards or names, are also common frustrations.
Summarized from 36 recent 1-3 star reviews. Read them before you renew.
Instant Consult: #1 Telehealth cancellation: frequently asked questions
Does canceling Instant Consult: #1 Telehealth stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date Instant Consult: #1 Telehealth will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from Instant Consult: #1 Telehealth?
Refunds are handled by Apple or Google, not by Instant Consult: #1 Telehealth directly. On iPhone, go to reportaproblem.apple.com, sign in, find the Instant Consult: #1 Telehealth charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is Instant Consult: #1 Telehealth still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows Instant Consult: #1 Telehealth as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my Instant Consult: #1 Telehealth account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the Instant Consult: #1 Telehealth app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to Instant Consult: #1 Telehealth right after I cancel?
No. You keep full access to Instant Consult: #1 Telehealth until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.