How to Cancel MyQuest for Patients and Get a Refund
MyQuest for Patients subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about MyQuest for Patients billing.
Cancel MyQuest for Patients on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find MyQuest for Patients in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to MyQuest for Patients until the current billing period ends, then it will not renew.
Cancel MyQuest for Patients on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select MyQuest for Patients from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling MyQuest for Patients on its own does not stop billing, you must cancel the subscription here.
How to get a refund for MyQuest for Patients
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the MyQuest for Patients charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the MyQuest for Patients purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What MyQuest for Patients users report about billing
Users frequently report issues with logging in, staying logged in, and verifying identification. Many complain about the app crashing, freezing, or being difficult to navigate. There are also concerns about unnecessary location permissions and poor appointment scheduling functionality.
Summarized from 117 recent 1-3 star reviews. Read them before you renew.
MyQuest for Patients cancellation: frequently asked questions
Does canceling MyQuest for Patients stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date MyQuest for Patients will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from MyQuest for Patients?
Refunds are handled by Apple or Google, not by MyQuest for Patients directly. On iPhone, go to reportaproblem.apple.com, sign in, find the MyQuest for Patients charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is MyQuest for Patients still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows MyQuest for Patients as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my MyQuest for Patients account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the MyQuest for Patients app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to MyQuest for Patients right after I cancel?
No. You keep full access to MyQuest for Patients until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.