How to Cancel The Lott and Get a Refund
The Lott subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about The Lott billing.
Cancel The Lott on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find The Lott in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to The Lott until the current billing period ends, then it will not renew.
Cancel The Lott on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select The Lott from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling The Lott on its own does not stop billing, you must cancel the subscription here.
How to get a refund for The Lott
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the The Lott charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the The Lott purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What The Lott users report about billing
Users frequently complain about the app requiring login every time to scan tickets, which was not previously necessary. Many report issues with biometric login failing, forcing them to manually enter passwords repeatedly. The app is also criticized for freezing, crashing, and requiring frequent updates.
Summarized from 221 recent 1-3 star reviews. Read them before you renew.
The Lott cancellation: frequently asked questions
Does canceling The Lott stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date The Lott will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from The Lott?
Refunds are handled by Apple or Google, not by The Lott directly. On iPhone, go to reportaproblem.apple.com, sign in, find the The Lott charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is The Lott still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows The Lott as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my The Lott account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the The Lott app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to The Lott right after I cancel?
No. You keep full access to The Lott until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.