How to Cancel IDX Channel and Get a Refund
IDX Channel subscriptions are billed through Apple or Google, not inside the app, so you cancel them in your store settings. Below are the steps for both iPhone and Android, how to request a refund, and what users report about IDX Channel billing.
Cancel IDX Channel on iPhone (iOS)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top of the screen to open your Apple ID.
- 3Tap Subscriptions to see every app that bills you through Apple.
- 4Find IDX Channel in the list and tap it. If it is not there, you may have subscribed through the app itself or a different Apple ID.
- 5Tap Cancel Subscription and confirm. You keep access to IDX Channel until the current billing period ends, then it will not renew.
Cancel IDX Channel on Android
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 3Select IDX Channel from your list of subscriptions.
- 4Tap Cancel subscription and choose a reason when prompted.
- 5Confirm the cancellation. Uninstalling IDX Channel on its own does not stop billing, you must cancel the subscription here.
How to get a refund for IDX Channel
Canceling stops future renewals but does not refund a charge you already paid. Request the refund from the store separately.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the IDX Channel charge, choose Request a refund, pick a reason and submit.
Open the Play Store, go to your order history, select the IDX Channel purchase, tap Report a problem and request a refund. Requests within 48 hours are often auto-approved.
What IDX Channel users report about billing
Users frequently complain about difficulties with account creation and accessing live market data. Many find the app's text hard to read due to small, thin, or poorly contrasted fonts, and request a dark mode. Other common issues include problems with downloading financial reports and the app automatically activating live streaming, which consumes data.
Summarized from 45 recent 1-3 star reviews. Read them before you renew.
IDX Channel cancellation: frequently asked questions
Does canceling IDX Channel stop the charges immediately?
No. Canceling stops future renewals but you keep access until the end of the billing period you already paid for. After that date IDX Channel will not charge you again. If you were charged unexpectedly, request a refund separately.
Can I get a refund from IDX Channel?
Refunds are handled by Apple or Google, not by IDX Channel directly. On iPhone, go to reportaproblem.apple.com, sign in, find the IDX Channel charge and choose Request a refund. On Android, open the Play Store order history, select the purchase and tap Report a problem. Requests made within 48 hours are often approved automatically.
Why is IDX Channel still charging me after I canceled?
The most common causes: the cancellation did not finish (check that Subscriptions shows IDX Channel as Expired), you have a second subscription under a different Apple ID or Google account, or you canceled inside the app but not in the store where billing actually lives. Cancel it in the Google Play subscription settings to be sure.
How do I delete my IDX Channel account?
Deleting your account is separate from canceling the subscription. To remove your data, delete the account inside the IDX Channel app settings first, then cancel the subscription in the Google Play and uninstall the app. Canceling alone does not erase your account.
Will I lose access to IDX Channel right after I cancel?
No. You keep full access to IDX Channel until the paid period ends, so there is no benefit to waiting. Cancel as soon as you decide, and enjoy the remaining days you already paid for.