GOV.UK ID Check

Android

Government Digital Service

5.0

(119,093 total reviews)

Tools

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Negative Reviews

negative reviews found

What users complain about in GOV.UK ID Check

Users frequently complain about technical issues, such as the app not storing credentials, endless loops, and login problems. Many find the process overly complicated, time-consuming, and poorly explained, leading to frustration. Some also mention privacy concerns and the app failing to work as intended.

Technical problems and errorsHigh
Overly complicated processHigh
Poor instructions and explanationsMedium

AI summary of 214 recent 1-3 star reviews. Read the full reviews below.

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Frequently Asked Questions

What do users complain about most in GOV.UK ID Check?

Negative reviews on GOV.UK ID Check cluster around recurring complaint patterns visible in the 1-3 star reviews above. Common themes include app crashes, missing features, billing issues, and update regressions. Browse the negative reviews on this page to see the specific issues real users in Google Play Store are reporting.

How is GOV.UK ID Check rated on Google Play Store?

GOV.UK ID Check has an average rating of 4.6 stars from 119,093 ratings on Google Play Store. The negative review breakdown above shows the 1-3 star reviews that the headline rating averages out, grouped by complaint type so you can see what users actually struggle with.

Why does GOV.UK ID Check have negative reviews?

Even apps with strong overall ratings accumulate 1-3 star reviews when users hit specific issues. For GOV.UK ID Check, the negative reviews on this page reveal the friction points that the marketing pages and headline rating do not show. Reading the actual complaints surfaces patterns weeks before they appear in app store rating averages.

Is GOV.UK ID Check worth installing in 2026?

GOV.UK ID Check is highly-rated overall with 4.6 stars. The negative reviews above are useful for understanding the specific edge cases (paywalls, account recovery, regional restrictions) that the high average rating hides. Worth installing for most users in this category.

What are alternatives to GOV.UK ID Check?

Browse the Tools category to compare GOV.UK ID Check against similar apps with their own complaint patterns. The category leaderboard ranks apps by negative review ratio so you can spot which alternatives have fewer recurring complaints.