ADP App Won't Let You Clock In? 453 Reviews (2026)

Most apps cost you a few seconds when they fail. This one is a time clock, so the seconds are on your timesheet.

Even tho Face ID is enabled, ADP will log you out every other day making you sign in with your password. For someone who has to clock in for work, clock out for break, clock back in, clock out when leaving work. It gets tiring and wastes time.

quick clock requires login first so nothing quick about it, the app freezes and several times clocking out states it’s registered but then I have to get my employer’s to correct a missed clock out because it didn’t save!!!

We read 453 recent 1-3 star reviews of ADP Mobile Solutions across Google Play and the App Store. Almost none of them are about payroll. They are about not being able to get into the app, and about how long it takes when you can.

How We Counted

We pulled the newest 1-3 star reviews from both stores, deduplicated by review ID, and kept the ones with enough text to categorize, roughly 120 characters or more. That left 453 reviews dated 31 May to 13 August 2026: 209 from Google Play and 244 from the App Store.

The Google Play side spans five store locales: 174 US English, 15 German, 11 Spanish, 5 Canadian French and 4 Dutch. The App Store side covers the US, Canada, the UK, India, Australia and the Netherlands. That international spread turns out to matter, because the same defect is described in three languages by people who cannot have read each other.

The star breakdown is severe: 362 one-star, 61 two-star, 30 three-star, so 79.9% one-star.

There is a detail in this set that does not appear in consumer apps. 23 reviewers state that they are required to use this app, because their employer chose it. Nobody in this set downloaded ADP because it looked good. That changes what a rating means: an app you cannot leave collects complaints from people who would otherwise have uninstalled and moved on.

The Biggest Problem Is Getting In

103 reviews, 22.7% of the set, are about signing in. That is the largest theme, and it splits into three mechanisms that reviewers describe separately.

The first is the one with the clearest evidence, because reviewers name the setting that is failing:

ADP app no longer remembers users name or password even though there is a checkbox which is selected to enable this function. Instead have to dig up username and password each and every time I login.

34 reviews describe saved credentials or biometrics not persisting, and 21 say they have to enter their details every single time. Six name the remember-me checkbox specifically and report that it is ticked.

This is not a new build going wrong. The reviews in this cluster carry eight distinct version numbers, from 26.22.2 through 26.32.0, which covers roughly three months of releases. A defect that survives eight builds is not a regression waiting for a patch.

The second mechanism is passwords. 38 reviews are about password resets: temporary passwords that will not clear, resets that do not take, or a password the app rejects as wrong immediately after it was changed.

keeps locking me out and when I change my password it still acts as if I never changed it.

The third is straightforward failure to sign in at all, in 58 reviews: loops between the login screen and a verification step, blank screens after the credentials are accepted, and error messages that do not name a cause.

Works great.. the very first time you open it after installing. After the first time you open the app, it no longer works. It will send you in an endless loop of verifications and sign in screens. I have to uninstall it and reinstall it any time I want to use it, which is never.

The Same Defect, In Three Languages

This is the part that turns a pile of complaints into a finding. Reviewers writing in Dutch and Spanish, in different store locales, describe the credential problem in the same terms as the English reviewers, down to the specific setting.

Dutch

Gebruikersnaam onthouden aangevinkt, maar helaas onthoudt het niks. Biometrisch inloggen ingesteld, ook hier bij elke keer openen niet mogelijk zo in te loggen.

That reads: username-remember ticked, but it remembers nothing; biometric login set up, and here too it is not possible to log in that way each time you open it. Two settings, both enabled, both ignored. It is the same pair of symptoms as the English cluster above, reported independently.

The Spanish-language reviews carry it further, and one of them supplies the detail that explains why the biometric option does not help:

Spanish

Para acceder con huella debes introducir la contraseña, absurdo y torpe Es más fácil pedir un préstamo a mi entidad bancaria por app que mirar mis nóminas

To sign in with your fingerprint you must first enter your password. If that is what the flow does, the fingerprint is not a login method, it is a second step after one. Two more Spanish reviewers describe the same outcome without diagnosing it:

Spanish

No guarda usuario y contraseña. Constantemente hay que ponerlo manualmente

Spanish

cada vez que entro tengo que poner mi nombre de usuario y contraseña, aunque tengo activada la huella, antes no pasaba esto, es muy pesado para fichar cada dia

That last phrase is the whole article in six words: it is very tiresome for clocking in every day. This reviewer is not complaining about an inconvenience in the abstract. They are describing typing a username and password at the start of every shift, in a doorway, to record the fact that they arrived.

Why This Is Different From A Slow Banking App

44 reviews, 9.7%, are specifically about clocking in or out. They fall into two kinds, and the second kind is the serious one.

The first kind is friction. The app takes too long to become usable, and reviewers describe the sequence precisely:

Unbelievable that it takes so long just to simply clock in with this app. 99% of the people in our company that use this app just want to clock in. You guys don’t make it easy. First I have to sign in, wait for the silly app animation, wait for the entire “home page” with all of its detail and info to load then press the “clock” button

you can't do anything in the app until all the "offers" and ads are loaded, and that typically takes 3-10 seconds. Really annoying for something your employer pays for.

That second one names something the others only imply. Before the clock button becomes usable, the home screen has to finish assembling, and part of what it assembles is promotional content. Nine reviews mention advertising or offers inside an app their employer pays for.

The second kind is worse, and it is small enough that we want to be careful with it. 5 reviews describe a punch that the app confirmed and the timesheet did not record.

it will not let you clock in thru the app.and the quick clock you should just not use it because it never works. or it shows you clocked in but when you look at your time it is not there..

Also doesn’t log punches at times. Screen blank and needs to restart phone to work.

Five out of 453 is not a pattern, and we are not presenting it as one. We are reporting it because of what it costs when it happens. A payment app that says "sent" and does not send gets noticed within a day. A time clock that says "registered" and does not register is discovered on payday, by which point the correction has to go through a manager, and the reviewer in our opening quote describes exactly that.

114 reviews, 25.2%, mention the app being slow, freezing or hanging, which is the single largest complaint by raw count. In most sets we would treat that as background noise. Here it is measured against a clock.

The Timesheet That Will Not Scroll

A smaller cluster is worth isolating because it is oddly specific and entirely one-sided. 10 reviews describe being unable to scroll the timesheet or time-card view, and all 10 are from the App Store.

Can’t scroll down to review my time card because the glitch won’t allow it. Have to use two fingers to muscle the page up to look.

For close to a year when I try to check my clock-in and Clock-out times, it has been giving me issues scrolling to check my times. I have to swipe up a couple of times before it lets me scroll at all.

Nothing in the Android reviews matches this, which is what a platform-specific gesture bug looks like. The second reviewer dates it to roughly a year, so this is not tied to the recent builds. It also lands on the one screen an hourly worker actually needs to audit, which is why a scrolling bug is more than cosmetic here.

What Works

9 reviews mention the ADP website or desktop version working while the app did not.

Thank god I get to work early bc if I was trying to log in quickly I’d be screwed. The website works fine.

Been having to log in the website to get what I need It's not that I don't have access, it's your app that isn't working properly!! Devs, has nothing to do with my hr!!

That second reviewer also raises the point that keeps coming up in this set, so it is worth stating plainly for anyone about to email their HR department. A lot of these reviews arrive at their employer first, and several reviewers report being told the problem is on their company's side. The credential-persistence defect appears across eight app versions, three languages and both platforms, which is not something an individual employer's configuration produces.

28 reviewers report uninstalling and reinstalling before writing, and none of them report it fixing the login problem.

What This Set Is Not About

We always separate complaints about the software from complaints about the organisation behind it. 35 reviews, 7.7%, are about pay, an employer, an HR department or ADP as a payroll company rather than about the app.

That is a low number. In our read of the Amazon shopping app 36.6% of complaints were about the retailer rather than the software, in the Best Buy set it was 13.1%, and in the Fidelity set well under 1%. At 7.7%, this is a strongly software-concentrated set, which is notable given how easy it would be to use a payroll app's review page to complain about a paycheque.

We also want to state what we did not conclude. We did not verify that any specific punch was lost, because a review cannot establish that; we counted how many people report it and left it at five. We did not measure whether the app is slower than it was, only how often reviewers say it is slow. And we are not attributing the credential problem to a cause. What the data supports is that it persists across eight builds, both platforms and three languages, which rules out the explanations reviewers are most often given.

Step 1: Decide Whether You Need The App Or The Website Today

If you are trying to look at a payslip, a timesheet or tax documents, use ADP's website in a browser. Nine reviewers in our set report it working while the app failed, and it is a separate front end onto the same account. The app is only strictly necessary for mobile clock punches. Sorting this before you need something urgently is the whole trick.

Step 2: Do Not Reinstall To Fix A Login Loop

28 reviewers report uninstalling and reinstalling, and none of them report it resolving the credential problem. Reinstalling costs you your saved username and any biometric setup, which is what is already failing. If sign-in loops between the login screen and a verification step, that is the reported failure mode and not something a clean install changes.

Step 3: If You Clock In With This App, Verify The Punch Separately

This is the one step that costs you money if you skip it. Do not accept the confirmation screen as proof. Open the timesheet and confirm the punch appears, on the day, before you walk away. Five reviewers in our set describe a punch that confirmed and did not record, and every one of them found out later, when correcting it required a manager.

Step 4: Open The App Before You Are Standing At The Door

Several reviewers describe the same sequence: sign in, wait for the home screen to assemble, wait for offers to load, then reach the clock button. If you know sign-in may be required and the load is slow, starting thirty seconds early converts a problem into a non-event. It should not be necessary. It works.

Step 5: When You Report It, Report It To ADP, Not Only To HR

Multiple reviewers describe being told by their employer that the issue is on the company's side. The credential-persistence problem appears on eight app versions across both stores and in Dutch, Spanish and English reviews, which is not an employer configuration. Report it as an app defect, with your app version number and your device, because that is the information that distinguishes it.

The Short Version

ADP Mobile rates 4.54 on Google Play and 4.71 on the App Store, on more than five million ratings between them, and neither figure describes the last ten weeks.

Of 453 recent negative reviews, the largest theme at 22.7% is signing in: saved usernames and biometrics that do not persist, password resets that do not take, and loops back to the login screen. That cluster spans eight distinct app versions, both platforms, and English, Spanish and Dutch reviewers describing the identical pair of ignored settings. A quarter of the set describes the app as slow, freezing or hanging.

None of that would be remarkable in a banking app. It is remarkable here because 44 of these reviews are about clocking in and out, five describe a punch the app confirmed and the timesheet never recorded, and 23 reviewers point out that they did not choose this app and cannot stop using it.

You can read the full negative review breakdown for ADP Mobile Solutions on Android and ADP on iOS, or the trust check for ADP Mobile. For other apps where the login is the product failure rather than a step before it, see our reads of MyChart, Planet Fitness and LinkedIn. For a different app that keeps forgetting what you told it, see Fidelity.

Methodology

We collected the newest 1-3 star reviews for ADP Mobile Solutions from Google Play across five store locales and from the App Store across six storefronts, deduplicated by review ID, and kept those with at least 120 characters of text. The resulting set is 453 reviews dated 31 May to 13 August 2026: 209 from Google Play and 244 from the App Store. Clusters were assigned by matching complaint language, and a review naming more than one problem is counted in each, so the percentages do not sum to 100. Language labels on quotes were assigned by reading the text rather than by trusting the store locale, because store locales return mixed-language results. Version attribution uses the build recorded on each review by the store. Quotes are reproduced exactly as written, including spelling and punctuation, and each was verified character by character against the source review before publication. Ratings and version numbers were read from both stores on 13 August 2026.