PlayStation App Sign-In Loop: 799 Reviews (2026)

Most negative review sets are about a feature that stopped working. This one is mostly about a door that will not open.

Login not working. After I enter my passkey info, it looks like it's signing me in, but goes right back to the sign in screen.

Please fix the bug that keeps requiring me to sign into my account when going to the store and cart. I am unable to redeem PS Stars or purchase anything within the app

We read 799 recent 1-3 star reviews of the PlayStation App, pulled from twelve Google Play store listings. 175 of them, 21.9%, are about signing in, which makes it the largest cluster in the set by a clear margin. The second largest is the store, at 150 reviews, and the two overlap: 19 reviewers describe being asked to sign in again at the exact moment they tried to spend money.

On Google Play the app rates 3.49 on 1,100,275 ratings with more than 100 million installs, on version 26.7.0, last updated 15 July 2026. On the App Store the same app rates 4.23 on 90,988 ratings. That gap between the two stores is worth holding onto while you read the rest of this.

How We Counted

We pulled the newest 1-3 star reviews from Google Play across twelve store locales, deduplicated them by review text, and kept the ones with at least 120 characters, which is roughly the point where a review says what actually happened rather than how the writer felt. Reviews dated before 1 January 2026 were dropped. That leaves 799 reviews dated 1 January to 16 August 2026, of which 605 are one star.

Apple's public review feed returned no records for this app on any storefront we tried during collection, so no App Store review text is included here and the App Store rating above is metadata only. Clusters were assigned by reading the complaint language. A review that names more than one problem is counted in each cluster it belongs to, so the shares do not add up to 100. Language labels on quotes were assigned by reading the text, not by trusting the store locale, because store locales return mixed results. Every quote was cut programmatically from the stored review text and checked character by character against the source before publication. Store ratings, install counts and version numbers were read on 17 August 2026.

The Loop People Describe

The sign-in cluster is not vague. Reviewers describe a specific sequence, and they describe it the same way in twelve store listings: the app hands sign-in off somewhere else, the handoff comes back, and the app asks again.

qr code sends you to a new page to login, email sends an email to sign in repeating the same thing... no matter how many times I chain the event it keeps repeating the same

Portuguese

loop infinito pra entrar. Entro com e-mail, aí manda um código pro meu email pra entrar no app. então eu clico no link, vai pro app, e volta pra página inicial de login.

The Portuguese reviewer's version is the cleanest description of the shape: enter the email, receive a code by email, tap the link, land back in the app, and land on the sign-in page again. Twenty eight reviews in the set name passkeys specifically, and the passkey version of the loop has a wrinkle the older password flow did not.

Fun fact the device this App is on is the Device with the pass key, I can't take a picture of a QR code with my PlayStation. So I literally have to "recover" my account every week.

That is the part worth understanding before you start troubleshooting. A passkey is stored on a device. If the passkey lives on the same phone that is asking for it, the fallback route that Sony offers, showing a QR code for another device to scan, has nowhere to go. The reviewer above resolves it by recovering the account, which is why it keeps happening.

Polish

Problemy z logowaniem,dodanie kluczy dostępowych i nagle brak klucza na urządzeniu i przywracanie konta. Wiecznie logowanie,wpisywanie itd. Żenada...

It Bites Hardest at Checkout

Nineteen reviews put the loop at the till. This is the version of the problem that costs Sony something directly, and it appears in four languages in our set.

German

Jedes Mal soll ich mich, wenn ich auf "In den Warenkorb" klicke, einloggen. Dann logge ich mich per Passkey ein, aber anschließend wiederholt sich das Ganze. Ich bin zwar angemeldet, soll mich aber angeblich erneut einloggen, was aber ja scheinbar nicht funktioniert. Nervig!

Italian

volevo accedere per riscattare un codice ma dopo aver fatto l'accesso ritorna alla pagina principale e riprovando a riscattare il codice mi richiede di accedere ancora e cosi in un loop infinito

Turkish

Sürekli kendi kendine çıkış yapıyor, çıkış olmadığı halde de birşey satın alacağım zaman tekrar hesabımı açmam gerekiyor satın almaya bir daha basıyorum yine giriş yaptırıyor yine satın al diyorum yine giriş yaptırıyor uygulamayı kullanıp birşeyler almak veya belli işlemler gerçekleştirmek mümkün değil.

Polish

Mimo ze jestem zalogowany w ps App kazdy zakup gry czy subskrypcji jest niemożliwy ponieważ ciagle każe mi sie wpisywać.

Four reviewers, four languages, one sequence: signed in, tap buy or redeem, get asked to sign in, sign in, get asked again. The German reviewer is describing a passkey sign-in that succeeds and is then ignored by the screen that requested it.

The Code That Never Turns Up

Thirteen of the sign-in reviews are about the second factor rather than the password. The complaint splits in two: codes that arrive too late to use, and codes that do not arrive at all.

German

Ich kann mich nicht mehr anmelden. Ich bekomme keinen verifizierten cod geschickt auf mein handy. Erst bekomme ich einen nach über eine Stunde den cod, ist ja schon lange abgelaufen, hab nochmal gemacht und ich bekomme überhaupt nichts mehr.

French

quand j'essaie de me connecter la vérification en 2 étapes dit que je vais recevoir un SMS avec un code, SMS qui n'arrive jamais

Spanish

te pegas 1 hora para entrar porque aunque te sepas tu contraseña, te tienen que mandar un sms a tu movil, cosa que nunca llega

I am constantly signed out and when I need to sign back in, passkey sign-in doesn't work. If I have to tab out to get a code, it times out and I have to start over.

The last one names a failure mode that is easy to miss and easy to fix on the user side: switching apps to fetch the code can expire the attempt. If your code keeps timing out, read it from the notification shade or a smartwatch instead of opening the messages app.

Signed Out on a Cycle

Twenty nine reviews describe being logged out without doing anything, on a rhythm.

4th time just this month I have gotten signed out of my account and I don't even know how many in total just this year and I've had this app for 4 years. It's constant and annoying. Why have my "secured" account if it can't even keep me in it.

Dutch

Ik word telkens uitgelogd, app wil daarna met geen mogelijkheid opstarten, komt daarna niet voorbij het inlog scherm. Na de app een paar keer opnieuw op te starten, werkt alles opeens wel.

The Dutch reviewer records something the English reviews rarely do: after a few restarts it works. That detail matters because it means the account and the credentials are usually fine. Something in the session handling is not.

Arabic

التطبيق حال سيئة أحاول أسوي تسجيل الدخول مال سوني كأنها تسجيل الدخول نتفلكس أدخل كلمة المرور يقعد يقول لي الكلمه المرور الخاصة حطيت أنشاء حساب يقول لي حدث خطأ

The worst version of this is not the loop but the exit from it. Ten reviews describe being locked out of an account entirely, usually because the recovery route runs through a phone number or an email address the person no longer controls.

So I have been locked out of my account because I no longer have access to my old phone number or my email address and spent hours trying to resolve it on your website but unable to login because I don't have access to my information and you have ignored me on live chat with no answer?!

This Is Not One Bad Update

It would be convenient if this were a regression in a single release. It is not. The sign-in cluster holds a broadly similar share across every recent version with enough reviews to measure.

The monthly picture says the same thing. The sign-in share was 38% of January reviews, 31% in February, 22% in May, 25% in June and 27% in the first half of August. Sets that behave like this do not usually clear in the next release, because there is no single release to blame.

July is the one month that breaks the pattern, and it breaks it for a reason that has nothing to do with signing in. Review volume tripled to 331, and 50 of those reviews are about Sony's platform decisions rather than the app, which pushed the sign-in share down to 15% without the number of sign-in complaints falling.

What Else Is In There

Sign-in dominates, but three other clusters are large enough to name.

Media and clips: 85 reviews, 10.6%. People use this app to get captures off the console, and the export is the complaint.

Japanese

昨日から突然、スクショと動画をダウンロードできなくなりました。しばらく時間を置いてからお試しくださいと表示されますが、もう1日経ってます。アプリの再インストール、再ログイン、キャッシュ削除、スマホの再起動を試しましたが全く改善されません

Spanish

Cada vez que quiero exportar un clip de mi consola a la galería de mi celular, tengo problemas para descargarlo; tengo que desconectar mi internet y conectarlo de vuelta y aun así, hay veces que no funciona

That Spanish reviewer's workaround, turning the phone's internet off and on again to make an export complete, turns up in enough forms across the set to be worth trying if you are stuck.

Messages and parties: 64 reviews, 8.0%. Chat that does not send, online status that is wrong, and party invitations that cannot be joined from the phone.

Speed: 47 reviews, 5.9%. Long loads, blank sections, and a store that takes longer to open than the console does.

Five Things Worth Trying

Step 1: Work Out Where Your Passkey Lives

Open your Google password manager or whichever passkey vault you use and check whether a PlayStation passkey exists on the phone you are signing in from. If the passkey is on that same phone, do not use the QR code route, because it expects a second device. If the passkey is on a different device, have that device in your hand before you start.

Step 2: Fetch the Code Without Leaving the App

If you use a texted or emailed code, read it from the notification banner rather than switching to the messages app. Several reviewers describe the sign-in attempt expiring while they were away from the screen, and this is the one part of the loop that is entirely in your control.

Step 3: Sign In on the Web Before You Reinstall

Go to the PlayStation account page in a phone browser and sign in there first. If that works and the app still does not, the problem is the app's session handling and not your credentials, which saves you from resetting a password that was never wrong. Reinstalling is worth trying after this, not before.

Step 4: Buy on the Console or the Web If the App Loops at Checkout

Nineteen reviewers hit the loop at the cart or the code redemption screen. The same purchase and the same voucher work from the console store or the browser. If you are trying to redeem a card before it expires, do not spend the evening on the app.

Step 5: Fix Your Recovery Details While You Are Still Signed In

This is the one that prevents the worst outcome in the set. Check that the phone number and email address on the account are ones you can still receive messages at, and add a backup sign-in method. Ten people in this set found out theirs were stale at the exact moment they could no longer get in.

What This Set Does Not Show

It does not show that the app is broken for everyone. The App Store rating of 4.23 on 90,988 ratings sits well above the 3.49 on Google Play, and while we could not pull Apple review text to compare the complaints directly, a gap that size usually means the experience differs by platform.

It does not show that the July collapse is about software. 86 reviews in the set, 10.8%, are about Sony's pricing, subscriptions, account bans or the next console rather than the app, and 31 of them name the digital-only direction or physical discs specifically. Those are opinions about a company, and they land on the app's rating because the app is where the review box is.

It does not show a defect a patch closes. The sign-in cluster runs across sixteen app versions, eight months and all twelve store listings we read. A single fix to a single release does not produce that shape.

It also does not show that everyone with a sign-in problem has the same problem. We can count how many people describe a loop. We cannot see their accounts, their password managers or their network, and some share of any set like this is device-specific.

The Short Version

The PlayStation App rates 3.49 on Google Play, and 605 of the 799 recent negative reviews we read are one star. The largest single complaint is not a crash or a price. It is 175 people, across twelve store listings, describing an app that asks them to sign in, accepts the sign-in, and then asks again. Nineteen of them hit that loop while trying to buy something.

If you are in it right now, the fastest route out is usually the browser: sign in to your account on the web, complete the purchase or redemption there, and then fix your recovery details before you close the tab.

You can read the full negative review breakdown for the PlayStation App on Android and the PlayStation App on iOS, or the trust check and apps like it. For other apps where the sign-in is the product, see our reads of AT&T, Starbucks and MyChart. For the wider picture, see what mobile gamers complain about most, our 2FA app comparison and our password manager rankings.