Insights on app store optimization, review analysis, and building better apps.
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More than one in four substantial negative Prime Video reviews is about paying and being advertised to anyway. We read 3,898 of them across 164 days, sized the ad-free tier that still shows ads, and found the same sentence in German, Turkish, Italian and Dutch.
Telegram holds 3.82 stars on Google Play and 4.01 on the App Store, both low for an app with a billion installs. We read 4,379 substantial negative US reviews from a continuous run between 21 April and 16 September 2026. 222 describe a hacked account, and 49 of them describe one mechanism: the attacker attaches their own email, so every login code goes there. A separate 116 reviews say Telegram asked them to buy Premium before it would send a code by SMS.
Google Maps holds 3.23 stars on Google Play, and 46.4% of every rating the store has collected is 1 to 3 stars. We read 6,825 substantial negative reviews out of a 40,000 review pull covering 5 February to 16 September 2026. 48 say the same thing: the app is set to open in satellite view and opens in the default map instead. Across February to June, 4,421 substantial negatives contain none of them.
CapCut holds 3.57 stars from 13,018,036 Google Play ratings, and 38.4% of every rating it has ever collected is 1 to 3 stars. We read 2,881 substantial negative reviews from a continuous 56 day window and 900 of them name Pro, premium, a paywall or a subscription. 70 describe an export that was refused at the last step, and the share has not moved in three months.
Pinterest gives you a setting for AI content. We read 2,076 substantial negative Google Play reviews from a continuous 82 day window, found 465 about AI in the feed, and hand-read the 85 that mention the setting. 63 survived: 47 say the control is on and the content still arrives, 11 say there is no control, 5 say the new AI tips feature has no opt-out.
Reddit holds 4.57 stars from 4,818,995 Google Play ratings. We read 6,629 substantial negative reviews spanning 201 days and hand-verified 963 that describe the mobile website blocking them until they install the app. Before 24 April 2026 there was 1 such review in 1,494. After it, 962 in 5,135, and 31 people say they installed the app only to leave the 1-star review.
The Xbox app holds 4.54 stars from 2,313,199 Google Play ratings. We read 1,065 substantial negative reviews from a 174 day window and hand-verified 367 that describe being signed out and unable to sign back in, with the button doing nothing. The share went from 9.0% in May 2026 to 57.9% in July, and 10 reviewers name the same time zone workaround.
eBay holds 4.54 stars from 5,018,756 Google Play ratings. We read 4,163 substantial negative reviews from a 211 day window and hand-verified 57 that describe the app forcing AI into the seller listing flow. The share rose every month we measured, from 0.60% in February 2026 to 6.11% in the first twelve days of September, and 24 of the 57 ask for an off switch.
Calm is listed as free on both stores and holds 4.48 stars from 615,119 Google Play ratings. We read 1,059 substantial negative reviews and found 85 that name a dollar figure: 44 report an annual charge between 69 and 90 dollars, most often 79.99 or 80, and 42 reviews describe being billed during a free trial or after cancelling.
Pluto TV holds 3.74 stars from 806,197 Google Play ratings against 4.78 on the App Store. A redesign landed on 2 September 2026 and daily reviews tripled while the star average fell from 3.15 to 2.32. We read all 145 substantial negative reviews from the nine days after: 91 describe something that used to work and does not now.
Rocket Money holds 4.53 stars from 138,845 Google Play ratings. We read 765 substantial negative reviews from a 282 day window and hand-verified 150 about connecting a bank, 19.6% of every real complaint. The largest group, 48 reviews, describes the same loop: the bank confirms the link, and the app asks for it again.
ESPN holds 4.40 stars from 1,209,731 Google Play ratings. We read 1,591 substantial negative reviews from the last twelve months. 476 of them mention money, and 107 describe paying for ESPN and still not being able to watch: sign-ins that will not stick, subscriptions the app does not recognise, and blackouts nobody mentioned at checkout.