Insights on app store optimization, review analysis, and building better apps.
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The Xbox app holds 4.54 stars from 2,313,199 Google Play ratings. We read 1,065 substantial negative reviews from a 174 day window and hand-verified 367 that describe being signed out and unable to sign back in, with the button doing nothing. The share went from 9.0% in May 2026 to 57.9% in July, and 10 reviewers name the same time zone workaround.
eBay holds 4.54 stars from 5,018,756 Google Play ratings. We read 4,163 substantial negative reviews from a 211 day window and hand-verified 57 that describe the app forcing AI into the seller listing flow. The share rose every month we measured, from 0.60% in February 2026 to 6.11% in the first twelve days of September, and 24 of the 57 ask for an off switch.
Calm is listed as free on both stores and holds 4.48 stars from 615,119 Google Play ratings. We read 1,059 substantial negative reviews and found 85 that name a dollar figure: 44 report an annual charge between 69 and 90 dollars, most often 79.99 or 80, and 42 reviews describe being billed during a free trial or after cancelling.
Pluto TV holds 3.74 stars from 806,197 Google Play ratings against 4.78 on the App Store. A redesign landed on 2 September 2026 and daily reviews tripled while the star average fell from 3.15 to 2.32. We read all 145 substantial negative reviews from the nine days after: 91 describe something that used to work and does not now.
Rocket Money holds 4.53 stars from 138,845 Google Play ratings. We read 765 substantial negative reviews from a 282 day window and hand-verified 150 about connecting a bank, 19.6% of every real complaint. The largest group, 48 reviews, describes the same loop: the bank confirms the link, and the app asks for it again.
ESPN holds 4.40 stars from 1,209,731 Google Play ratings. We read 1,591 substantial negative reviews from the last twelve months. 476 of them mention money, and 107 describe paying for ESPN and still not being able to watch: sign-ins that will not stick, subscriptions the app does not recognise, and blackouts nobody mentioned at checkout.
Groupon holds 4.38 stars from 1,707,435 Google Play ratings. We read 496 substantial negative reviews from a 12 month window. 147 mention a refund and 79 describe being refused or paid in Groupon Bucks, and the reason given is rarely the merchant: it is the three day window or a voucher already marked redeemed.
Fubo holds 3.07 stars from 51,356 Google Play ratings. We read 523 substantial negative reviews from a 12 month window. 275 are about money rather than channels, 80 mention cancelling and being charged, and 9 report a charge that landed before the advertised trial window closed.
Rakuten holds 3.34 stars from 74,509 Google Play ratings. We read 252 substantial negative reviews from a 12 month window. 59 report cash back that never arrived, and the reason they name is rarely a missed click: the purchase tracked and was disqualified afterwards.
Pokémon GO holds 3.55 stars from 15,373,009 Google Play ratings. We read 1,324 substantial negative reviews from a 57 day window. 63 describe a paid raid pass consumed by a freeze, crash or server failure, and the September share is 14.0% against 1.3% in August.
Google Home holds 4.02 stars from 3,654,291 Google Play ratings, and 53.1% of its 4,000 most recent US reviews are one star. We read 1,340 substantial complaints spanning 147 days. 136 blame the switch from Google Assistant to Gemini, and that share has not moved in five months.
Samsung Health holds 3.16 stars from 1,578,667 Google Play ratings, and 3,243 of its 4,000 most recent US reviews are 1-3 stars. We read the 2,082 substantial ones. 773 blame the 7.0 redesign, and sorting by installed build shows the first 7.0 release averaging 1.74 stars against 2.57 for the last 6.x.