16 articles
Google Wallet holds 4.34 stars from 2,241,814 Google Play ratings. We read 2,165 substantial negative reviews from a continuous 297 day run and hand-verified 155 about the spring 2026 redesign that moved passes and loyalty cards behind View more. In the week of 18 May they were 39.0% of every substantial complaint, ten reviewers first thought their cards had been deleted, and the favourite star turned out to be the way back.
Rakuten holds 3.34 stars from 74,509 Google Play ratings. We read 252 substantial negative reviews from a 12 month window. 59 report cash back that never arrived, and the reason they name is rarely a missed click: the purchase tracked and was disqualified afterwards.
MoneyLion holds 4.49 stars from 218,368 Google Play ratings. We read 965 substantial negative reviews from fourteen months and hand-verified 50 about deleting or closing an account. All 50 are one-star, the highest rate we have measured on any theme, and 29 say the only way out is a phone call.
Reviewers reset the password, land back on the login screen, and cannot refill their plan. We read 1,048 substantial negative Google Play reviews: 256 are about signing in, and the rate has not moved in eleven months.
Reviewers cancel the Brigit subscription and the monthly fee keeps arriving. We read 586 substantial negative Google Play reviews: 92 are about cancelling and billing, 88% of them are one star, and the rate has not moved in seven months.
The Subway app will not apply a gift card unless the balance covers the whole order, so the last few dollars stay stuck. We read 2,029 substantial negative Google Play reviews: 140 are about gift cards, 20 name an amount, and two 2026 updates made it worse on dates the reviews can pin down.
Capital One Mobile holds 4.54 stars from 1,710,127 Google Play ratings. We read 394 substantial negative reviews from 55 days and hand-verified 89 about the Discover migration. The complaint was absent until the week of 27 July 2026, then took a third of everything, and 23 of the 89 are about one missing number: the running balance.
Affirm holds 4.78 stars from 565,491 Google Play ratings. We read 384 substantial negative reviews from six months and confirmed 88 about approval: 40 lost purchasing power while paying on time, 27 were declined on a number the app had shown them, and 9 were declined after the down payment had already left their account.
Upside holds 4.55 stars from 450,782 Google Play ratings, 79.7% of them five stars. We read 670 negative reviews from nearly four months: 219 are about money that did not arrive, 115 of those are a claim that never cleared, and 28 describe it paying first and stopping later.
ParkMobile holds 4.31 stars from 87,524 Google Play ratings. We read 1,179 substantial negative reviews from nearly three years and confirmed 115 that end in a parking ticket, a tow or a boot, in six distinct ways. The rate has not moved since 2024.
My Verizon holds 4.55 stars from 1,296,179 Google Play ratings. We read 475 negative reviews from four months: 113 are about not getting into the app at all, the blank screen half is shrinking while the sign-in half has not moved, and 27 were trying to pay a bill.
PayPal holds 4.24 stars from 3,716,994 Google Play ratings, and 476,685 of them are one star. We read 687 substantial negative reviews and hand-verified the 71 describing a limited account: 23 had just submitted identity documents, 37 call the limitation permanent, and 18 say money was still inside.
We read the 300 most recent US Google Play reviews for Venmo. 130 were 1-3 stars, and the expensive part is not the posted fee schedule. It is the money reviewers cannot reach: holds, frozen balances and a support queue with no human at the end.
Cash App has 100M+ installs and a 4.7-star average, but its 1-star reviews are dominated by accounts closed with no reason given, balances frozen "under review" for months, hacked accounts where the dispute goes nowhere, and support people say they cannot reach. Two regulators have now backed those complaints: a January 2025 CFPB order making Block pay $175 million over unauthorized-transaction failures, and a July 2026 settlement with 46 states. What the negative reviews and the regulators really say about whether Cash App is legit and safe in 2026.
DANA is one of Indonesia's biggest e-wallets with 100M+ installs and a 4.8 store rating, yet 1-star reviews repeat a scary script: top-ups that never credit, balances that vanish, accounts frozen with no warning, face and KTP verification that never passes, and support that dead-ends at a bot named Diana. What reviews really say.
GCash is the Philippines' biggest e-wallet with 100M+ installs, yet its iOS rating sits at 3.0. Reviewers describe an app that will not open when money is inside, face verification that fails endlessly, OTPs that arrive late or not at all, and a chatbot that solves nothing. What reviews really say.
1-3 star reviews of 5 payment apps: Venmo, PayPal, Cash App, Zelle, Apple Cash. See which app freezes accounts and stalls transfers most.